Contact Us
Utility providers in Amherstburg are dedicated to bringing you cost-efficient, quality services to your home. Services such as water and sewage are provided by us, while others are provided by third parties.
Select a link below to learn more:
The above noted utilities are not provided to all properties across the entire Town. Please contact the appropriate service provider for availability.
Click here to learn how to report a utility problem.
Hydro
Hydro is provided to the Town of Amherstburg through Hydro One and Essex Powerlines Corporation.
To determine your provider, please view the hydro boundaries map.
Natural Gas
Natural gas is provided to the Town of Amherstburg through Union Gas.
Water
The Water Division of the Engineering and Public Works Department provides clean and safe drinking water to residents and businesses within the Town of Amherstburg. In addition to residents and businesses located within the Town, Amherstburg's Water Treatment Plant also provides water to a few residents and businesses in the neighbouring areas of the Town of LaSalle and the Town of Essex. To view a map of the Town's watermains, please click here.
Our Commitment
The Drinking Water Quality Management System Policy outlines our commitment:
- To supply clean, safe drinking water
- To maintain and improve the water distribution quality management system
- To meeting all legislative and regulatory requirements, and customer needs
We have submitted a financial plan for the water distribution system to the Ministry of Municipal Affairs and Housing to fulfill the additional requirements of the Safe Drinking Water Act's municipal drinking water licensing program.
Annual Reports
Updated annual Water Treatment Plant reports are prepared by the Ontario Clean Water Agency (OCWA). These reports summarize the Water Treatment Plant operations per the Ontario Drinking Water Systems Regulation O. Reg. 170/03.
Water and Sewer Rates
New water and sewer rates are approved by Town Council annually. The Town of Amherstburg reads the water meters and sends the information to Essex Powerlines Corporation to issue billings for water and sewer use.
For a complete list of fees and charges associated with water services, please refer to Schedule G of the User Fee By-law.
After Hours Water Emergencies
If you wish to report a problem during regular business hours, such as a concern about a leaking water meter, a taste or odour concern, a possible watermain break, no water coming from your taps, or any other water related issue, please call the Engineering and Public Works Department at 519-736-3664.
If you require immediate assistance and are calling after 4:00 p.m. on a weekday or on the weekend, please call 519-561-6365.
Wastewater
The Engineering and Public Works Department is responsible for the maintenance of the Town's sewage collection systems working in cooperation with Ontario Clean Water Agency (OCWA). There are six sewage treatment facilities within the Town limits:
- Amherstburg Wastewater Treatment Plant
- Big Creek Treatment Plant
- McLeod Sewage Treatment Plant
- Bob-lo Sewage Treatment Plant
- Edgewater Lagoons
- McGregor Lagoons
Basement Flooding
If you have a basement, it is at risk of flooding - even if it has never flooded before. Daily, the risk is low; however, it still exists, especially during a heavy rainstorm or rapid snowmelts.
To better understand the causes of basement flooding and to learn ways to protect your house, the Town had prepared a Sewer Surcharging and Basement Flooding Information brochure.
Utility Problem
In order to report a utility issue, please contact the appropriate utility provider.