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COVID19 - Coronavirus

The Town continues to monitor this rapidly changing public health situation in conjunction with the Windsor Essex County Health Unit and will provide updates as they become available. To receive email updates when the content of this page changes subscribe to the page below or check out our Facebook and Twitter accounts for up to date information.

COVID-19 (Novel Coronavirus)

COVID-19 is a respiratory virus with pneumonia-like symptoms. There are confirmed cases in Canada, including Ontario and Windsor-Essex. The Town is working closely with the Windsor Essex County Health Unit and other community partners to monitor the global situation and respond accordingly.  The Town’s Community Control Group (CCG) continues to meet regularly. The group includes senior leadership from various departments including Emergency Services.

If you are feeling sick, visit the Windsor Essex County Health Unit website for information on COVID-19 symptoms and a self assessment tool along with other important information to protect the health of yourself and those around you.

Town of Amherstburg Declares State of Emergency - March 22, 2020

Gradual Reopening of Municipal Facilities – Updated August 17 2020

Effective August 17, 2020 the following Town facilities are gradually opening to the public.

  •  
    • Town Hall (271 Sandwich St. S.) – Monday-Friday, 8:30am-4:30pm
      • Entry protocol:  enter via the back door, use call button, wear face mask, santize hands upon entry, sign in
      • NOTE: For your protection and convenience services require an appointment with the appropriate department. At times entry may be limited. For more informantion call 519-736-0012

Libro Centre

     (3295 Meloche Rd). – Walking track only, Monday-Friday, 7:00am-8:00pm
    • Entry protocol: enter via front door, wear face mask, sanitize hands upon entry and sign in with Libro Services
  • Playground Equipment and Splash Pad – 7 days a week, splash pad 12:30pm-7:30pm, all parks amenities are to be used at your own risk as they are not sanitized.

It is manditory to not use or enter a Town facility when you are not well.

The following Town facilities continue to be closed to the public.

  • Gordon House (268 Dalhousie St.)
  • Public Works (512 Sandwich St. S.)

All Municipal buildings remain open to staff for essential service delivery.  Any inquiries about service or to arrange a meeting, contact by email and phone service @ inquiry@amherstburg.ca or 519-736-0012 Monday-Friday 8:30am – 4:30pm.

It is imperative that residents take this situation seriously. We must do all we can to stay the course in preventing the spread of this virus and mitigate the impact to our health care system. Wash your hands frequently. Wear a face mask when required. Sanitize surfaces often. Physical distance 2 metres/ 6 feet. Stay home when you are unwell.

We are committed to working collaboratively with all of our partnering municipalities, government officials, first responder agencies and healthcare organizations to ensure we are as best prepared as possible to respond to the needs of our residents.

Both the Provincial and the Federal Governments have made COVID-19 Orders for the purpose of the community’s' safety. CLICK HERE to see what they entail.

By-law 2020 046, comes into effect August 28, 2020, requiring face coverings in public places.

The Face Covering By-law makes it mandatory for residents to wear face coverings in enclosed public places such as retail shops, restaurants, museums, grocery stores, apartment common areas and more. Business owners/operators are responsible for posting clearly visible by-law signage at all entrances. For a printable version of the signs CLICK HERE.

The by-laws exempt children under the age of five and those who are unable to wear a face covering (due to a medical condition, disability, etc). For more information and to read the entire By-law 2020 046 CLICK HERE.   For inquiries regarding By-law 2020 046 requiring face coverings in public places call 519-736-0012 ext 2219.

Effective November 24, 2020 Mayor Aldo DiCarlo executes Mask Order - Designated Unenclosed Public Place (King's Navy Yard and Toddy Jones Parks) - CLICK HERE FOR ORDER

What is the difference between an face covering Order and By-law?  What are the By-laws for face coverings throughout Windsor-Essex?  CLICK HERE

 Frequently Asked Questions and Answers

Office of the CAO and Fire Services

 

The CAO oversees the command of the Community Control Group during the COVID-19 global pandemic.

 

Clerk’s Office

 

Are Council Meetings cancelled?

No, Council Meetings have not been cancelled however they are virtual. Delegates will also have a virtual attendance. You can watch public meetings via livestream at amherstburg.ca/livestream.

 

Can I still apply to be a delegate at a Council Meeting?

Yes, as per Procedural By-law 2014-91, the Clerks Department reviews all delegation request.  Requests can submitted electronically at https://www.amherstburg.ca/en/town-hall/Speak-at-a-Council-Meeting.aspx .  Delegates will be screened for COVID -19 before being approved to attend. 

 

Are there any Committee Meetings and can I be a delegation?

In an effort to keep our volunteers safe, Committee meetings will be cancelled unless required by legislation.  Therefore, only the Drainage Board and the Committee of Adjustment meetings will continue to take place electronically, with the same effective date. 

Delegations for the Drainage Board or Committee of Adjustment may address the committee for the purpose of bringing forth a specific matter with a written request in accordance with the Procedural By-law 2014-91, as amended. To submit a delegation request or for more information on delegation requests please see https://forms.amherstburg.ca/Clerks-Administration/Delegation-Request-Form or call 519-730-0012.

 

What precautions is the Town taking to ensure my safety?

The Town has implemented screening protocols whereby every person who enters Town Hall will be screened prior to entry.  This will include a telephone screening at the time you apply to be a delegate and once again in person prior to the Council Meeting.  If the answer is ‘yes’ to any of the questions, your delegation will be delayed.  The same protocols will be in place for each meeting until further notice.

 

How do I file a complaint with the Integrity Commissioner while Town Hall is closed to the public?

Please visit https://www.amherstburg.ca/en/town-hall/making-a-complaint-to-the-integrity-commissioner.aspx for instructions with respect to filing a complaint.

 

What precautions is the Town taking to ensure the Crossing Guards are safe to be around our children when schools re-open?

The Crossing Guards will be required to complete a screening assessment with respect to recent travel and current health condition.  They will not be permitted to report back to work if they answer ‘yes’ to the required questions.

 

Can I get a certified true copy of a document?

Please call 519-730-0012 to discuss your needs and to arrange a meeting if required.

 

Can I make a claim against the municipality?

Yes, you may still submit your application:

  • online,
  • by mail: to Town Hall at 271 Sandwich Street, Amherstburg Ontario N9V 2A5, Att: Paula Parker, Municipal Clerk or,
  • by placing it in the secured mail slot to the rear of the Town Hall building. 

 

The Clerks Office will notify applicants. Longer processing times may occur.

 

Can I still request information through the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)?

Yes, this service will continue. You may submit your application and payment ($5.00):

  • by mail to: Town Hall at 271 Sandwich Street, Amherstburg Ontario N9V 2A5, Att: Paula Parker, Municipal Clerk or
  • by placing it in the secured mail slot to the rear of the Town Hall building. 

 

The Clerks Department will notify applicants with an update via phone or email.  Longer processing times may occur.

 

Fire Services

 

Will the fire department still respond to emergencies?

Yes, the Amherstburg Fire Department will maintain all emergency response.

 

What do I do if I have a fire safety concern?

Continue to call the Amherstburg Fire Department at 519-736-6500.

 

Can I still apply for an open burn?

Yes, you can apply online, you may also pay(if Required…New) on line as well or download an application online and drop it off with payment (if required) at the Town of Amherstburg’s  Finance Department drop-box located at 271 Sandwich St. S. There may be a delay in receiving the onsite inspection required for new permits.

 

Can I still have a recreational fire in my backyard?

Yes, only if you have a current 2020, new, or renewed permit.

 

If I have an issue with my Smoke or Carbon Monoxide alarm can I still call the fire department?

Yes, please call 519-736-5733 if you have trouble with your device. Do not call 911 unless it is an emergency.

 

As a business owner, will I be able request a business inspection for a new or existing business?

Yes, the intent is to continue to provide business inspections in order to maintain business continuity for our customers.  Please call 519-736-6500 to discuss.

 

How can I confirm I am registered in the Amherstburg Alert emergency notification system?

Call the Amherstburg Fire Department at 519-736-6500.    To register go to www.Amherstburgfire.com  or www.amherstburg.ca/alert .

 

Taxes, Accounts Payable

 

Financial Services

 

Can I still pay my property taxes?

Yes, property taxes can be paid through telephone/internet banking, through a drop box at Town Hall, by mail or in Town Hall (entry protocol applies).

 

Can I provide cash for my property tax payment?

All facilities will not accept cash payments by drop off or in a drop box/ mail slot. 

  • Payments made using the drop slot / mail box at any of our facilities be made on cheque only.
  • Cash is not accepted for the duration of the municipal emergency.
  • Payments for property taxes can be made online.
  • If ratepayers place cash into the drop slot / mail box, we will not be responsible for any missing and/or incorrect cash amounts.

 

What will MPAC be doing with the 2020 Assessments?

The Ontario government has announced that the 2020 Assessment Update has been postponed. They have indicated that property assessments for the 2021 property tax year will continue to be based on the fully phased-in January 1, 2016 current values. This means your property assessment for the 2021 property tax year will be the same as the 2020 tax year, unless there have been changes to your property.

In 2016, we mailed a Property Assessment Notice to every property owner in the province – assessing more than five million properties in Ontario. Your 2016 Notice reflects the assessed value and classification of your property as of January 1, 2016 and this will be used as the basis for calculating your 2021 property taxes. For up to date information on MPAC Assessments visit their website HERE.

 

I am a vendor, can I still invoice the Town and be paid for services?

Yes, Town vendors should send invoices to accountspayable@amherstburg.ca for payment processing.

 

Has the town deferred municipal tax, water and wastewater payments during this coronavirus crisis?

 

The Town of Amherstburg, in conjunction with the other local county municipalities, have been waiving penalty and interest on property tax and/or water bill payments since April 2020. Late payment fees will now be applied to outstanding balances on property taxes and water bills beginning on October 1, 2020, and will be charged on the first of every month thereafter.

Convenient pre-authorized payment plans are available: automatic withdrawals on the due dates, and a 12-month plan Pre-authorized payment forms are available on the Town's website. Click here for Pre-authorized Payment Form or at the Tax Counter at the Town Hall.

 

(updated 2020/09/23)

Water & Drainage, Road Service, Disposal Service, Right of Way Permits, Sandbags

Can I still call in for a general question related to Town infrastructure (i.e. roads, streetlights, etc.)?

Yes. Phones will continue to be answered and forwarded to the appropriate parties.  If you have general questions related to Town infrastructure please call (519) 736-3664.  You can also email pwd@amherstburg.ca

 

Is the Town still offering sand bags?

Sand bags will still be available for properties along the water’s edge.  However, as municipal buildings are currently closed to the public, sand bag pick-up will now be available by appointment only at the Public Works Department 512 Sandwich St S. during office hours 8am to 4pm Monday to Friday.  Please call (519) 736-3664 to make an appointment for pick-up.  Bags will be left outside the door at your designated appointment time.  Please note that there is still a 100 bag limit per property for those living along the water’s edge only.  You will be asked to provide your name and address during your call before an appointment will be made.  Sand will be available at the Public Works South Yard at 6744 Concession 6 if you require sand.  Please bring your own shovel and remember to maintain social distance at all times.

 

What are those wooden stakes that have been installed along some of the Town roadways?

The Town has installed wooden stakes along roadways in areas most likely to be affected by the flooding that is being predicted for our area.  In the event of overland flooding it may become difficult for our emergency services, response crews and the public to navigate the roadways. The stakes are being installed to help delineate the edge of pavement and depth of the water in the event that the road becomes flooded.

 

Environmental Services

 

Is the Town’s drinking water safe?

The safety of the Town’s drinking water has not been affected.  We do not anticipate any impact to our water services or water quality.  The Town is taking every precaution to ensure that the drinking water system operates as normal.   

 

What do I do if I need my water turned on or off?

Please call the Engineering and Public Works department at (519) 763-3664 to schedule an appointment.  If it is an emergency please call the After Hours number at (519) 561-6365.  To have your water turned on, the Town will require that someone be present at the home prior to our arrival so that we can turn on the water at the road.  Public works staff will not enter into homes at this time to reduce the risk to residents and our staff.

 

What should I do if I have an issue with my water meter and it’s located inside the house?

Please contact the Engineering and Public Works department at (519) 763-3664.

 

What should I do if I need to pick up a water meter for a new construction?

Please contact the Engineering and Public Works department at (519) 763-3664.  The meter will be placed in the brown container beside the front door of the Public Works building.

 

What do I do if I have a sewer backup?

This process has not changed.  Resident are to call a plumber to camera and eel the sewer.  For additional information please contact the Engineering and Public Works department at 519-736-3664.

  

Is the Basement Flooding Subsidy Program still available?

As this is a program to help mitigate your risk of basement flooding, the Town will not be suspending this program.  Information pertaining to the basement flooding protection subsidey, CLICK HERE. As the Public Works building is currently closed to the public, you may submit your application at this time by mailing it to Amherstburg Public Works, 512 Sandwich Street, Amherstburg Ontario N9V 3R2, by placing it in the secured mail slot at the front of the Public Works building or by emailing pwd@amherstburg.ca.  The Public Works Clerk will notify applicants via phone or email with the program requirements.  Please note: home Building inspections have been suspended until further notice.  Photos of the work will be required and will need to be sent to the Building Department for approval. Once approvals have been given by the Building Department reimbursement for the work performed will be processed.  Longer processing times may occur. Please keep all documentation and receipts for the work completed.

 

Roads and Fleet

 

Will solid waste (garbage, recycling) collection continue?

While garbage and recycling collection are continuing as normal, we would ask that residents keep 6 feet away from collectors. Also, all garbage related restrictions still apply.  Full details can be found in your collection calendar by CLICKING HERE.

 

How can garbage and recycling be collected safely?

Across Essex-Windsor Ontario, some of our residents (e.g., fathers, daughters, neighbours) are still
working in the waste industry as they are an essential service. They are still out on the streets collecting
your garbage, recycling, yard waste (starting in April) and also processing our waste manually in our
recycling plants each day as their work is essential to our community. Their efforts on behalf of our
community are appreciated more than ever during this time, and we need to keep them healthy while
working.  Click HERE to see how to safely dispose of your garbage during the COVID-19 pandemic.

 

Will my roads be plowed if we have a snow event?

Winter control operations will continue. 

 

I have a concern with a Town tree.  What should I do?

Please call the Engineering and Public Works department at (519) 736-3664 or email pwd@amherstburg.ca.  Trees concerns that may pose a safety concern to the public will be addressed.  All other matters related to trees will be delayed at this time.

  

Who do I call if there is a dead animal on the road?

If you see a dead animal on the road, please contact the correct office. To report a dead animal on a Town owned road, please call the Engineering and Public Works office at 519-736-3664. To report a dead animal on a County road, please call the County Roads department at 519-326-8691.

 

Engineering

 

Is the Right of Way permit program operating?

Yes. Applications are being accepted and processed. CLICK HERE for a downloadable application for the Right of Way Permit. Completed applications can be dropped in the mail slot at the Engineering & Public Works office at 512 Sandwich Street South, mailed or can be scanned and emailed to pwd@amherstburg.ca. Payment must be cheque only and can be can be dropped in the mail slot at the Engineering and Public Works office at 512 Sandwich Street South or mailed. Required inspections can be scheduled by calling the Engineering and Public Works department at (519) 736-3664.

 

I have a concern with a Municipal Drain.  What should I do?

Please call the Engineering and Public Works department at (519) 736-3664.  Drainage concerns that may pose a flooding or safety concern to the public will be addressed.  The Municipality will not be conducting drainage related public on-site meetings for the time being.  Maintenance and construction projects may be delayed until such time that the Town is able to reconvene its public meetings.  For questions concerning on-going drainage projects, please call the Engineering and Public Works department.

 

I have a concern with construction work taking place in the Town right-of-way.  What should I do?

Please call the Engineering and Public Works department at (519) 736-3664.  Construction and/or utility installation projects may remain ongoing throughout the spring and summer.  Issues that may pose safety concern to the public will be addressed by the Engineering and Public Works department in cooperation with the appropriate contractor.

 

Parks, Facilities, Recreation, and Culture

Is the Tourism Information Centre open?

The Gordon House Tourism Information Centre and Doll Museum is closed to the public but the staff continues to organize, communicate with stakeholders as well as working with the Ministry of Heritage, Sport, Tourism & Culture and the Tourism Industry Association of Ontario  (TIAO) for updates and grants status. They can be reached at 519 730-1309 and Facebook.com/visitamherstburg. Should the pandemic clear prior to the event dates the Town will be ready to host.

 

Which Festivals and Events have been cancelled, resheduled or still taking place?

The festival and events schedule for Amherstburg is continually evolving. Some festival and event coordinators have had to make hard decisions about cancelling because of COVID-19 for 2020.  For the most up to date information on Amherstburg's Festivals and Events, visit visitamherstburg.ca

 

Which Museums and Galleries are open?

Many of Amherstburg Museums and Galleries have recently reopened, some with modified hours. For your convenience, it is highly recommended to contact the respective site to determine their days and hours of operation. Visit visitamherstburg.ca for up to date information.

 

Are Parks going to remain open?

Yes, parks are open for public use, however it is strongly recommended to continue to distance yourself from all other people and refrain from touching any surfaces as there is no sterilization in place.  All other public washrooms remain closed.

 

What Parks will be open?

The following amenities within the Town’s parks are OPEN to the public with the restriction of Provinicial and Federal Orders on social gatherings (no more than 10 people and distancing of 2 metres):

  • Sports fields
  • Basketball and tennis courts
  • Skateboard park
  • Picnic areas
  • Park shelters
  • Playgrounds (as of Monday, August 17, 2020) - playgrounds are not sanitized and it is suggested to use are your own risk

 

Will the Splash Pad in Toddy Jones Park be open?

In accordance with the Provincially mandated safety guidelines and regulations, Amherstburg's splash pad, in Toddy Jones park, will OPEN on Saturday, July 18th. This program will operate 7 days/wk, 12:30 - 7:00 pm. Families must sign in with attendants for 10 minutes of splash time to allow for sanitation protocols between use. Please note all children must be accompanied by an adult. Time limit is to ensure all children have the opportunity to safely experience the splash pad. Toddy Jones washrooms will also be open 7 days/wk, 12:30-7:00pm. NOTE:  Splash pads have been closed for the season. 

 

Will parks play equipment remain open?

As of Monday, August 17, 2020 the play equipment/ playgrounds will be open.  The Parks Department cannot guarantee sterility of play equipment and the safety of children using it, it is suggested to use the equipment at your own risk.

 

Can I go for a walk in Town Parks?

Town parks remain accessible to the public, including green spaces within parks, trails, and conservation areas (unless closed by other orders) for walkthrough access, and physical distance of 2 metres/6 feet continues to be manditory. For anyone who chooses to use these spaces, the Town asks for the public’s full and continued cooperation in following all of the precautions identified by the Windsor-Essex County Health Unit including:

  • Stay six feet away from each other (physical distancing)
  • Avoid all non-essential gatherings of any size

 

Are the tennis courts and pickleball courts open?

For stage 1 of the reopening of Ontario, outdoor Tennis / Pickleball courts are open.  However, there are some safety factors that that continue through Stage 3 which need to be adhered to; single/individual play permitted, adhere Provincial and Federal Orders on social gatherings, respect the 6 feet of physical distance, if you are experiencing COVID-19 symptoms, stay home. Courts are not sanitized.

 

Are Municipal buildings open to the public?

Municipal buildings are gradually reopening.  Town Hall requires entry through the back door vestibule with specific protocols:  wear a mask, sanitize hands, sign in and prearrange meetings with staff for services.  The Libro Centre requires entry through the front door for the use of the walking track only with specific protocols:  wear a mask, sanitize hands, sign in and out. Effective Monday, November 16, 2020 those who wish to use the walking track need to pre-schedule their walking times with Guest Services at The Libro Centre (519-736-5712)
Instructions inside the vestibule will guide visitors to entry protocol.  The use of a call button will be required to contact administration. For more information or to coordinate appointment for meetings for services such as but not inclusive to marriage licenses, dog tags, etc. For more information on what services require appointments call 519-736-0012.

 

What are the protocols to use the indoor walking track at The Libro Centre?
Effective Monday, November 16, 2020 those who wish to use the walking track need to pre-schedule their walking times by calling Guest Services at The Libro Centre, 519-736-5712. The Libro Centre requires entry through the front door for the use of the walking track only with specific protocols:  wear a mask, sanitize hands, sign in and out. 

 

Are there any recreational programs available to the public?

The Libro Centre is open ONLY to the use of the interior walking track along with the service groups for the ice rink and indoor soccer field. NOTE, the Libro Centre has gone virtual with www.amherstburg.ca/virtualrec, where Residents of all ages can choose activities that most interest them.    

 

Can I provide cash for as payment?

All facilities will not accept cash payments by drop off or in a drop box/ mail slot. 

  • Payments made using the drop slot / mail box at any of our facilities be made on cheque only.
  • Cash is not accepted for the duration of the municipal emergency.
  • Payments for property taxes can be made online.
  • If cash is placed into the drop slot / mail box, we will not be responsible for any missing and/or incorrect cash amounts.

How can I remain active and keep my whole family busy?

Keep the whole family busy for FREE with, www.amherstburg.ca/virtualrec! Residents can choose the activity/link that most interests them.  Most municipalities have similar pages, however, what sets ours apart is that we reached out to residents and establishments here in town and the region to help in providing content that is local in nature. The content will continue to be updated encouraging users to return often, however your favourite activities will always be available to you!

 

Building, Zoning and Inspections

Planning Services

What is the status of my current application?

Existing applications will continue to be processed. Public meetings are cancelled until at least April 5, 2020 or until further notice. Please check the Town of Amherstburg website for the status of upcoming public meetings. Service times may be reduced.

Can I still receive a zoning compliance letter?

Planning staff will continue to provide zoning compliance letters.

Can I still receive general information and plans examinations?

The ​​Planning Department will continue with its mandate to assist and advise the public and stakeholders on matters relating to land use planning.​​​

Can I submit a Planning Act application?

Planning Act applications are being accepted via email or by placing it in the mail slot at the Libro Centre. No pre-consultation or other meetings will be held. Public meetings are cancelled until at least April 5, 2020 or until further notice. Service times may be reduced.

Can I provide input into the Official Plan Review?

Public input is being accepted via email or courier. All public comments will be addressed during public consultation at a date yet to be determined.

Building Department Services

The municipality continues to monitor the evolving situation of Covid-19 within the province and locally.  We have been working simultaneously with the directors and the CAO to develop a strategy to limit the impact and transmission of the Covid-19 while continuing to provide the Building Departments services.  The services will continue however some changes have been implemented and may change as more information is available through the Municipality, Province of Ontario and the Federal Government.

Listed below are the protocol that has been established for the Building Department.

Any question related to the services below please contact our office at 519-736-5408.

Can I still apply for a building permit?

With the current situation there will no longer be face to face interactions with staff when submitted building applications. There will be two options that can be used to submit for new building applications.

Option “1”- Email

This option can be used if there is a complete signed application which includes, designer form, energy form, any other applicable law approvals (i.e. ERCA) and a complete set of construction drawings. All documents to be emailed to building@amherstburg.ca

Option “2”- Drop Off

A drop off box is available within the vestibule at the Libro Centre. We would ask that you notify the Building Department by phone at 519-736-5408 that a submission will be dropped off.   The submission will require a complete signed application which includes, designer form, energy form, any other applicable law approvals (i.e. ERCA) and a complete set of construction drawings. The complete package would then be dropped off into the drop off box. This will then be collected by the Building Department for review.

Do not arrange any meetings with town staff. Please contact staff by phone or by email. 

Please contact staff by phone or by email. 

Will Building Permits be issued and how can I obtain them?

No interaction with staff when picking up a Building Permits.  There will be two options to pick up a building permit.

The applicant will be notified by email or phone that the building permit has been issued and the amount owing.  The permit and marked-up drawings will be provided at the drop off location in the vestibule at the Libro Centre.

Applicant to provide payment (cheque) in the Building Department drop off box at the Libro.  Cash will not be accepted at this time. A receipt will be mailed to the applicant.

The applicant will be required to call the office for an appointment pick up time at 519-736-5408. 

Will there still be inspections and how can I schedule them?

Inspection requests will continue as usual by phone at 519-736-5408 with some exceptions. In order to maintain safety to the inspector, there will be no face to face meetings during inspections unless social distance can be maintained.

Inspections will only be conducted on non-occupied buildings only. Inspections will only be conducted on new construction only.  I.e. (services, footings, backfill, framing, plumbing, insulation, final occupancies)

Building addition inspections can be conducted if the inspector does not require access through the occupied portion of the dwelling or where social distance can be maintained.  Photos and videos will be permitted only upon notification and/or inspectors’ approval.

Business inspections will continue in unoccupied spaces only, or where social distance can be maintained.

Can I Get an inspection with the Backwater Valve Subsidy Program?

As this is a program to help mitigate your risk of basement flooding, the Town will not be suspending this program.  Information pertaining to this program can be found at https://www.amherstburg.ca/en/live-and-play/basement-flooding-protection-subsidy-program.aspx.  As the Public Works building is currently closed to the public, you may submit your application at this time by mailing it to Amherstburg Public Works, 512 Sandwich Street, Amherstburg Ontario N9V 3R2, by placing it in the secured mail slot at the front of the Public Works building or by emailing pwd@amherstburg.ca.  The Public Works Clerk will notify applicants via phone or email with the program requirements.  Please note home Subsidy inspections have been suspended until further notice.  Photos of the work will be required and will need to be sent to the Building Department for approval. Once approval have been given by the Building Department reimbursement for the work performed will be processed.  Longer processing times may occur. Please keep all documentation and receipts for the work completed.

Can I Still Call in for Property Inquires?

Inquires can still be obtain by calling our office at 519-736-5408.  You can also visit our website at www.amherstburg.ca for additional information on building issues and questions.

 

Licensing

 

Can I apply for a marriage licence?

Marriage licences can be obtained by setting up an appointment with the Licensing Officer at 519-736-0012.

 

Can I book a Civil Marriage Ceremony?

There will be restrictions on booking civil ceremonies, including time availability and the number of persons in attendance.  Please contact the Licensing Officer for additional information at 519-736-0012. 

 

Can I get documents commissioned?

The Town will be offering commissioning services by appointment only.  Please contact the Clerk’s Department or the Licensing Officer to set up an appointment.

 

Can I apply for a business licence?

You may submit your application and payment at this time by mailing it to Amherstburg Town Hall at 271 Sandwich Street, Amherstburg Ontario N9V 2A5 or by placing it in the secured mail slot to the rear of the Town Hall building. The Licensing Officer will notify applicants with the licensing requirements via phone or email.  Longer processing times may occur.

 

Can I obtain a Municipal Information Form and/or Letter Agency of Approval Forms for my Liquor Licence Application to the Alcohol and Gaming Commission?

You can obtain a Municipal Information Form and/or Letter of Agency Approval for Liquor Licenses by emailing the information to the Licensing Officer and/or setting up an appointment if necessary.  Longer processing times may occur. 

  

Can I obtain a burial permit?

Yes, this service will continue. Local Funeral Homes has been notified of the process to obtain burial permits. Email licensing@amherstburg.ca  or call 519.736.0012 for more details.

 

Can I obtain a lottery licence?

Organizations may apply for lottery licences by mailing applications and payment to Amherstburg Town Hall at 271 Sandwich Street, Amherstburg Ontario N9V 2A5 or by placing it in the secured mail slot to the rear of the Town Hall building.  Longer processing times may occur. 

 

Can I submit an Event Application?

You may submit an event application for an event you are planning, however, please note that each event will be reviewed based on current provincial and local regulations.  Please follow https://www.amherstburg.ca/en/live-and-play/Plan-an-Event.aspx to access the Public Event forms. 

 

Can I still purchase a dog tag?

You may submit a dog tag application and payment at this time by mailing it to Amherstburg Town Hall at 271 Sandwich Street, Amherstburg Ontario N9V 2A5 or by placing it in the secured mail slot to the rear of the Town Hall building.  A dog tag will be mailed to you once the application and payment is received.   Longer processing times may occur.  Please note the extension to purchase dog tags has now passed and late penalties will be applied.  Cheque only, no cash at this time.

You may also bring your application and payment into Town Hall for processing, due to the restriction for the number of people within Town Hall, longer wait times may be experienced. 

 

Can I provide cash for my dog tag or any other license payment?

All facilities will not accept cash payments by drop off or in a drop box/ mail slot. 

If cash is placed into the drop slot / mail box, we will not be responsible for any missing and/or incorrect cash amounts.

By-law Enforcement

 

Any questions related to the services below may be directed to bylawcomplaints@amherstburg.ca
or by calling 519.736.0012. 

 

Can I pay/dispute my parking ticket?

You can mail in payment by mailing it to Amherstburg Town Hall at 271 Sandwich Street, Amherstburg Ontario N9V 2A5 or by placing it in the secured mail slot to the rear of the Town Hall building.  Cheques only, no cash at this time.

 

You can dispute a ticket by choosing the option on the back of the ticket and mailing it to Amherstburg Town Hall at 271 Sandwich Street, Amherstburg Ontario N9V 2A5 or by placing it in the secured mail slot to the rear of the Town Hall building.  Please ensure you put your contact information on the back of the ticket. 

 

Can I provide cash for my ticket payment?

All facilities will not accept cash payments by drop off or in a drop box/ mail slot. 

  • Payments made using the drop slot / mail box at any of our facilities be made on cheque only.
  • Cash is not accepted for the duration of the municipal emergency.
  • Payments for property taxes can be made online.
  • If cash is placed into the drop slot / mail box, we will not be responsible for any missing and/or incorrect cash amounts.

 

By-law Enforcement Services

By-law related complaints can be emailed to bylawcomplaints@amherstburg.ca, or by filling out the Bylaw Enforcement Complaint Form and dropping in the secured drop box located outside of Town Hall.  Please be sure to include your contact information.  

 

By-law 2020 046, comes into effect August 28, 2020, requiring face coverings in public places.

The Face Covering By-law makes it mandatory for residents to wear face coverings in enclosed public places such as retail shops, restaurants, museums, grocery stores, apartment common areas and more. Business owners/operators are responsible for posting clearly visible by-law signage at all entrances. For a printable version of the signs CLICK HERE.

The by-laws exempt children under the age of five and those who are unable to wear a face covering (due to a medical condition, disability, etc). For more information and to read the entire By-law 2020 046 CLICK HERE.  For inquiries regarding By-law 2020 046, requiring face coverings in public places call 519-736-0012 ext 2219.

 

What is the difference between a face covering Order and By-law?  What are the By-laws for face coverings throughout Windsor-Essex?  CLICK HERE

 

COVID-19 Provincial and Federal Orders

What are the COVID-19 Provinical and Federal Orders and how do I report someone who is in violation of these orders?

The Windsor Police Service – Amherstburg Detachment and the Town of Amherstburg will be working together to address any COVID-19 related community complaints with a goal to ensure Community safety.  

 

COVID-19 related community complaints may include:

  • Reports of non-essential businesses open in contravention of orders
  • Reports of persons not physically distancing (i.e. Trails, Dog Walkers)
  • Reports of public gatherings greater than 5 people (i.e. parks) ~ as of Friday, June 12, 2020 the gathering limit will be increased from 5 to 10 people.

 

If you are calling to report a complaint during business hours, Monday-Friday (Statutory Holidays exempted) from 8:30 am-4:30 pm, please call the Amherstburg Town Hall Bylaw Enforcement office at 519-736-0012 or email bylawcomplaints@amherstburg.ca. Any public complaints after hours should be directed to the Windsor Police Service non-emergency telephone number at 519-258-6111.

 

Any complaints involving violations of Self-Isolating Provincial Orders or reports of Federal Quarantine Act Violations can be called in to the Windsor Police non-emergency telephone number 519-258-6111. 

 

Concerns regarding face masks in commercial establishments is not a violation of the Covid-19 Provincial and Federal Orders, but are a violation of the Class Order put in place by the Region's Medical Officer of Health, at the Windsor Essex County Health Unit (WECHU). Any direct concerns of WECHU’s Class Order and the requirement to wear masks in commercial establishments should be directed to the WECHU at 519-258-2146 ext 4475.  Click here to review the Class Order regarding face masks in commercial establishments. 

 

Can I go for a walk in Town parks?

Town parks remain accessible to the public, including green spaces within parks, trails, and conservation areas (unless closed by other orders) for walkthrough access, but individuals must maintain the safe physical distance of at least two metres apart from others. For anyone who chooses to use these spaces, the Town asks for the public’s full and continued cooperation in following all of the precautions identified by the Windsor-Essex County Health Unit including:

  • Stay six feet/2 metres away from each other (physical distancing)
  • Avoid all non-essential gatherings of any size

 

A business is operating and they are non-essential, what can I do?

You may report a Non-Essential Businesses Open in Contravention of Order, by calling the Town of Amherstburg's By-law Enforcement 519-736-0012 or emailing at bylawcomplaints@amherstburg.ca

I am a Business owner and I want to know if I have to close or not?

Whether you as a business owner can remain open or not is determined by the Province of Ontario's definition of the essential workplaces.  As the COVID-19 situation as evolved, so has this definition of essential workplaces.  To determine the status of your workplaces service, please visit www.ontario.ca/page/list-essential-workplacesIt would be advisable to continue to visit this website for most up to date list. 

 

As a Business Owner do I have to insist my customers wear a mask and do I have to provide hand sanitizer?

Yes. The decision for commercial establishments to require face masks of their customers and the requirement to provide hand santizer at entrances and exits was made through a Class Order by our Regions Medical Officer of Health at the Windsor Essex County Health Unit.  Click here for the details surrounding these requirements, the responsibility of the business owners and a list for which type of business constitutes a commercial business.

Direct concerns regarding the WECHU’s Class Order and the requirement to wear masks in commercial establishments, to the WECHU at 519-258-2146 ext 4475.

 

When I'm in public do I have to wear a face mask?

The decision for commercial establishments to require face masks of their customers and the requirement to provide hand santizer at entrances and exits was made through a Class Order by our Regions Medical Officer of Health at the Windsor Essex County Health Unit.  Click here for the details surrounding these requirements, the responsibility of the business owners and a list for which type of business constitutes a commercial business.

Direct concerns regarding the WECHU’s Class Order and the requirement to wear masks in commercial establishments, to the WECHU at 519-258-2146 ext 4475.

 

My neighbour is not self-isolating who do I call?   

You may report Violations of Self-Isolation to the Windsor Police Service Non-Emergency line at (519) 258-6111.

Resident Community Supports

Amherstburg Food and Fellowship Mission
519-736-9140

Amherstburg Community Service

519-736-5471

Windsor-Essex Counselling Support Line

519-946-3277

Kids Help Phone

1-800-668-6868 or text CONNECT to 686868

Windsor-Essex Seniors Call Assurance Program Helpline

1-877-771-2677

The Mental Health and Addictions Urgent Care Centre

519-257-5111 ext 77968

Windsor-Essex Food Helpline
211

 Government Updates and Action Plans for Businesses

Province of Ontario

Re-Opening Information

Before your business reopens, review sector-specific guidelines and explore suppliers to source personal protective equipment (PPE) to keep your employees and customers safe.

 

Announcements

Government of Canada

 

Resources for Reopening Business

PPE Suppliers Portal

Before your business reopens, review sector-specific guidelines to identify personal protective equipment (PPE) and supplies to keep your employees and customers safe. Review the Ontario Together Supplier Directory to source PPE required to re-open.

 

Windsor Essex County Health Unit

- Restrictions and Guidance

- Class Order for Masks and Sanitizer in commercial establishments

- Toolkit for Businesses and Workplaces

- Resources and downloadable signs

- Sector specific guidelines

- Additional Consideration including Business Pandemic Preparedness Checklist

- Ongoing Monitoring of Risk

- Communication Plans and Staff Training: includes some free training webinars

- Having Policies in Place

 - Reduce the Risk of Spread

- Assess the Risk for Employees and Customer

 

Workplace Safety and Insurance Board

Covid-19: FAQs and WSIB Claims

 

Windsor Essex Region Chamber of Commerce

Workplace Safety & Prevention Services: Getting Back to Work Videos

Ontario's Sector-specific Guides for Re-opening

The Province has released safety guidelines to protect workers, customers and the general public from COVID-19 as it prepares for a gradual reopening of the provincial economy: Sector-specific Guides for Re-opening

Ontario Restaurant, Motel and Hotel Association

A FREE webinar on how to reopen in the hospitality industry, CLICK HERE.  

Government of Canada Business Support Tool

To help Canadians businesses navigate the number of COVID-19 programs available, the government has developed a tool to help users quickly find programs they may qualify for by answering a few simple questions: Business Support Tool.

Canadian Business Resilience Network

The Canadian Business Resilience Network is created by the Canadian Chamber of Commerce and the Government of Canada to provide businesses with the tools they need to mitigate the impact of the pandemic. Access the Network.

The Business Resilience Service (BRS) hotline allows you to connect with experienced business advisors from across Canada for guidance on which government relief programs will be most appropriate to support your small- to medium-sized business, not-for-profit or charity on how to respond and reshape amid uncertainty: To access the BRS call 1-866-989-1080 to connect with a business advisor from the accounting profession. The service is available 7 days/week from 8am – 8pm ET (5am – 5pm PT).

Deloitte's Small Business Relief Tool

Deloitte has developed a tool to help small business owners find the right support and funding to survive the COVID-19 pandemic. Explore the tool.

Trade Commissioner Service

Now more than ever, Canada is committed to supporting Canadian exporters and the free flow of essential goods and services across international borders. Explore information related to COVID‑19 and Canada's international trade:

      •   Keeping supply and trade links open
      •   Financial support and services for exporters
      •   International business travel and events
      •   Customs and borders
      •   Canada's food supply

COVID-19 and Canada’s international trade

 Funding and Relief Programs for Businesses

Province of Ontario

Ontario's Action Plan includes $10 billion in support for people and businesses through tax and other deferrals to improve their cash flow, protecting jobs and household budgets.

Government of Canada

For a complete list of Government of Canada incentives for business, visit Support for Business.


Business Development Bank of Canada
(BDC)

Export Development Canada (EDC)

Canadian Business Resilience Network Small Business Relief Fund

The Canadian Chamber of Commerce, through the generosity of Salesforce, will provide 62 small Canadian businesses from coast to coast to coast with $10,000 grants to help their recovery efforts during these unprecedented times. Applications open June 1, 2020.


Mortgage Payment Deferral

Six-month payment deferrals for personal and small business mortgage payments, Canada Mortgage and Housing Corporation.

Facebook Small Business Grants

Facebook Small Business Grants Program will offer nearly $3.5 million in grants, virtual training programs, and product features across Facebook’s family of apps to promote local businesses. Businesses can apply for $5,000 grants between May 26 and June 2.

Shopify Capital

Shopify expands capital lending program to help Canadian merchants weather COVID-19. Merchants on the platform can qualify for funding from $200 to $500,000.

Canada Performs

Fund to pay professional artists for online performanes. Apply to the Fund.

 

Socan's new ENCORE!

Fund to pay musicians for online performances. For more information click HERE.

Amherstburg ALERT

If you have not yet signed up for the Town’s emergency alert system, please click here.

Information for travellers returning to Canada

As directed by the Government of Canada, residents have been advised against all international travel. Travellers who have returned from Hubei Province (China), Iran or Italy need to contact the health unit within 24 hours of arriving in Canada and MUST self-isolate (i.e. stay at home and avoid close contact with others, including those in their home) for a total of 14 days.  

Travellers who have returned from anywhere else outside of Canada, including the United States, MUST go directly home and MUST self-isolate for a total of 14 days.

Call Telehealth Ontario or your primary care provider’s office if you experience symptoms of COVID-19 (e.g. fever, cough, difficulty breathing, muscle ache, fatigue, sore throat, runny nose and/or diarrhea). Call ahead prior to visiting any healthcare provider, a hospital or local assessment centre located at Windsor Regional Hospital’s Ouellette Campus at 1030 Ouellette Avenue (Goyeau Street entrance) and let them know about travel history and symptoms so that they can make arrangements to see you quickly, provide testing, and ensure that they use proper infection control measures.

Before visiting the assessment centre, individuals should seek guidance on whether it is appropriate for them to do so. Ontarians can do so by using a new online self-assessment tool, calling Telehealth Ontario at 1-866-797-0000 or calling the Windsor Essex County Health Unit at 519-258-2146 x. 1240. People should not go to an assessment centre unless they have symptoms of the COVID-19 and have been instructed to do so by the online self-assessment tool or Windsor-Essex County Health Unit.

 

Additional Information Sources

Public Health Agency of Canada
Risk level for Canadians, Current situation, Travel advisories

Ontario Ministry of Health
Ontario news, Status of cases in Ontario – updated at 10:30 a.m. daily

World Health Organization
Technical documents, Questions and answers