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Insurance Claim

The information contained herein is intended as an informal guide to assist users with the claims process. This is not intended to be a substitute for legal advice. Persons with questions of a legal nature should consult with a lawyer. The Town of Amherstburg accepts no liability arising from the information published here.

Making a claim for property damage / bodily injury

If you have incurred costs for which you believe the Town may be responsible for, you must follow the process outlined below for the Town to consider your claim. You are required to place the Town on notice within 10 days of the incident.

The Municipal Act requires that the Town receive notification in writing. To ensure that your claim meets the notice requirement, please forward your claim to the following address or fax number within the 10 day period:

Town of Amherstburg
Attention: Municipal Clerk / Risk Manager
271 Sandwich Street South
Amherstburg, ON
N9V 2A5

Fax: 519-736-5403

Note: That payment in respect to property damage or bodily injury is contingent upon the Town being found negligent. We suggest that in all cases of damage you contact your insurance company or broker. Depending on the type of property damage, and the insurance policy you purchased, you may be eligible for greater compensation than you can legally recover from the Town or other party.

Claim reporting process

Prepare your notice of claim in writing and ensure it contains the following information:

  • The name, mailing address, email address and telephone number of the person making the claim
  • The contact name , mailing address, email address and telephone number of the person submitting the claim - if different from above
  • The date, approximate time of the incident and exact location (address or closest intersection)
  • A brief description of what happened, include pictures if possible
  • The type of damage or injury
  • The name of any other person involved (if known)

An Insurance Claim Form can be printed and used to submit your claim.

Note: Fraudulent claims cost all taxpayers. The Town will prosecute all fraudulent claims to the full extent of the law.

Response time

Upon receipt of your claim, the Town will acknowledge your claim within 10 business days. In some instances, the claim is forwarded to the Town's insurance company who will contact you directly. Municipal claims do not respond in the same manner as your own personal insurance. Procedures must be followed and investigations must take place before any payment for damage is determined.

Note: Payment in respect to property damage or bodily injury is contingent upon the Town being found negligent.

For more information regarding insurance claims, please read the Property Damage Information Brochure.